Yuko WooCommerce reviews plugin — Terms & Policies

Terms and Conditions

Effective date: September 1, 2025

1. General

1.1 These Terms and Conditions ("Terms") govern your access to and use of the Yuko Reviews application and related services ("Service" or "Platform") provided by SV Tech Cloud Pte Ltd, a company incorporated in Singapore ("Yuko Reviews", "we", "us", or "our").

1.2 The Service provides merchants with tools for customer reviews, loyalty programs, referral systems, and membership management, integrated with e-commerce platforms including WooCommerce and Shopify.

1.3 PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, SIGNING UP, ACCESSING, INSTALLING, OR USING THE SERVICE OR OUR WEBSITE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT CREATE AN ACCOUNT, ACCESS, OR USE THE SERVICE OR OUR WEBSITE IN ANY WAY.

1.4 Your use of the Service constitutes your acceptance of these Terms. Your continued use of the Service following any modifications to the Terms constitutes acceptance of those modifications.

2. Definitions

In these Terms, the following definitions apply:

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other intellectual property rights.

"Merchant Data" means all data, content, and information submitted by you or collected through your use of the Service.

"Subscription Fee" means the recurring fees payable for access to the Service as specified in the applicable order form or pricing page.

3. Service Description and Availability

3.1 The Service is provided on an "as is" and "as available" basis. We will use commercially reasonable efforts to ensure the Service is available 99.5% of the time in any given calendar month, excluding scheduled maintenance and circumstances beyond our reasonable control.

3.2 We may, at our discretion, modify, update, enhance, or discontinue any feature of the Service at any time. We will use reasonable efforts to provide advance notice of any material changes that may adversely affect your use of the Service.

3.3 The Service is provided as a software-as-a-service (SaaS) solution. You acknowledge that: (a) the Service is hosted on third-party cloud infrastructure; (b) we may perform scheduled maintenance, which may result in temporary unavailability; (c) we do not guarantee uninterrupted or error-free operation of the Service.

4. Account Registration and Security

4.1 To use the Service, you must create an account and provide accurate, complete, and current information as required during the registration process.

4.2 You are responsible for: (a) maintaining the confidentiality of your account credentials, API keys, and access tokens; (b) all activities that occur under your account; (c) immediately notifying us of any unauthorised use of your account or any other breach of security.

5. Subscription, Fees and Payment

5.1 Access to the Service requires a paid subscription. Subscription fees are charged in advance on a monthly or annual basis as selected during sign-up.

5.2 All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all applicable taxes in your jurisdiction.

5.3 We reserve the right to change pricing with 30 days' notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.

5.4 Refunds are available within 14 days of initial purchase for new subscriptions. Renewals are non-refundable unless required by applicable law.

6. Acceptable Use

6.1 You must use the Service in compliance with all applicable laws and regulations and in accordance with these Terms. You must not: (a) engage in any illegal, fraudulent, or deceptive activity; (b) transmit any malware, viruses, or harmful code; (c) interfere with or disrupt the integrity or performance of the Service; (d) attempt to gain unauthorised access to the Service or its related systems; (e) reverse engineer, decompile, or disassemble any part of the Service; (f) resell, sublicense, or redistribute the Service without our prior written consent; (g) scrape, harvest, or collect data from the Service except as expressly permitted; (h) send unsolicited communications or spam through the Service.

7. Intellectual Property

7.1 Our Intellectual Property: We and our licensors retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. These Terms do not grant you any rights to our trademarks, logos, or brand features.

7.2 Your Content: You retain all ownership rights in your Merchant Data. By uploading or submitting content through the Service, you grant us a limited, non-exclusive, royalty-free licence to host, store, and process that content solely to provide the Service to you.

8. Data Protection and Privacy

8.1 Our collection and use of personal data in connection with the Service is described in our Privacy Policy.

8.2 To the extent that you process personal data of your customers through the Service, our Data Processing Agreement applies and forms part of these Terms.

9. Confidentiality

9.1 Each party may disclose Confidential Information to the other in connection with these Terms. Each party agrees to: (a) keep the other party's Confidential Information strictly confidential; (b) not disclose it to any third party without prior written consent; (c) use it only for the purposes of these Terms.

10. Term and Termination

10.1 These Terms commence on the date you first access the Service and continue until terminated.

10.2 You may terminate your subscription at any time by cancelling through your account dashboard. Termination takes effect at the end of the current billing period.

10.3 We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law.

10.4 Upon termination, we will retain your data for up to 30 days before deletion, during which you may export your data.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YUKO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11.2 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED SINGAPORE DOLLARS (SGD 100.00).

12. Indemnification

12.1 You shall indemnify and hold harmless Yuko Reviews, its affiliates, subsidiaries, and their respective directors, officers, employees, agents, partners, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights.

13. Disclaimers

13.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14. Changes to Terms

14.1 We may update these Terms at any time by posting the updated version on our website. We will provide at least 14 days' notice before material changes take effect.

14.2 Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

15.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC. The seat of arbitration shall be Singapore. The language of the arbitration shall be English.

15.3 Entire Agreement: These Terms, together with our Privacy Policy, DPA, and any applicable supplementary terms, constitute the entire agreement between you and Yuko Reviews relating to the Service.

15.4 Contact: For questions about these Terms, contact us at [email protected].

Privacy Policy

Effective date: September 1, 2025

1. Introduction

1.1 This Privacy Policy ("Policy") describes how SV Tech Cloud Pte Ltd, a company incorporated in Singapore ("Yuko Reviews", "we", "us", or "our") collects, uses, discloses, and protects information in connection with the Yuko Reviews application and related services ("Service"), including our website at https://yukoreviews.com ("Website").

1.2 This Policy applies to merchants ("Merchant", "you", or "your") who use our Service to manage customer reviews, loyalty programs, referral systems, and membership features on e-commerce platforms including WooCommerce and Shopify.

1.3 This Policy should be read in conjunction with our Terms and Conditions and our Data Processing Agreement.

1.4 By accessing or using our Service or Website, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Policy.

2. Information We Collect

2.1 Account and Registration Data: Name, email address, business name, store URL, billing information, and other details you provide when creating or maintaining your account.

2.2 Usage Data: Information about how you use the Service including pages visited, features used, session duration, browser type, operating system, and IP address.

2.3 Merchant Data: Content, data, and information you upload or transmit through the Service, including customer review content, ratings, loyalty programme data, and referral information.

2.4 Payment Information: Billing details processed through our third-party payment processors. We do not store full payment card details.

2.5 Communications: Records of your communications with us, including support tickets, emails, and survey responses.

2.6 Technical Data: Log files, cookies, device identifiers, and other technical information collected automatically when you use our Service.

3. How We Use Your Information

3.1 We use the information we collect to: (a) provide, operate, and improve the Service; (b) process payments and manage your subscription; (c) send transactional communications (invoices, account notices, security alerts); (d) send product updates and marketing communications where you have consented; (e) analyse usage patterns to improve features and user experience; (f) comply with legal obligations; (g) detect, prevent, and respond to fraud, abuse, and security issues.

4. Legal Basis for Processing

4.1 We process your personal data on the following legal bases: (a) Contract: Processing necessary to perform our contract with you; (b) Legitimate Interests: Processing for our legitimate business interests, such as improving the Service and preventing fraud; (c) Legal Obligation: Processing required to comply with applicable laws; (d) Consent: Processing based on your consent, such as for marketing communications.

5. Information Sharing and Disclosure

5.1 We do not sell your personal information. We may share your information with: (a) Service Providers: Third-party vendors who assist in operating our platform (payment processors, cloud hosting, email delivery, analytics) under strict confidentiality agreements; (b) Business Transfers: In connection with a merger, acquisition, or sale of assets; (c) Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of Yuko Reviews, our users, or others.

6. Data Retention

6.1 We retain your account information for as long as your account is active. Following account deletion, we retain data for up to 30 days before permanent deletion, except where longer retention is required by law.

6.2 Billing records are retained for 7 years as required by applicable law. Anonymised or aggregated data may be retained indefinitely.

7. International Data Transfers

7.1 Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards such as Standard Contractual Clauses to ensure adequate protection of your personal data.

8. Your Rights

8.1 Depending on your location and applicable law, you may have the following rights: (a) Access: Request access to the personal information we hold about you; (b) Correction: Request correction of inaccurate or incomplete data; (c) Deletion: Request deletion of your personal data, subject to certain exceptions; (d) Data Portability: Receive a copy of your data in a structured, machine-readable format; (e) Restriction: Request restriction of processing in certain circumstances; (f) Objection: Object to processing based on legitimate interests or for direct marketing.

8.2 To exercise your rights, contact us at [email protected].

9. Security

9.1 We implement appropriate technical and organisational security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.

9.2 While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Cookies

10.1 We use cookies and similar tracking technologies on our Website and Service. For more information, please see our Cookie Policy.

11. Children's Privacy

11.1 The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Third-Party Links and Services

12.1 Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

13. Changes to This Policy

13.1 We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our Website with a new effective date and, where appropriate, by email.

13.2 Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Policy.

14. Contact

For privacy-related inquiries, contact us at [email protected] or write to: SV Tech Cloud Pte Ltd, Singapore.

Data Processing Agreement

Effective date: September 1, 2025

This Data Processing Agreement ("DPA") forms part of the agreement between SV Tech Cloud Pte Ltd ("Yuko Reviews", "Processor") and the merchant customer ("Merchant", "Controller") and governs the processing of personal data in connection with the Yuko Reviews Service.

1. Definitions

1.1 In this DPA, the following terms apply:

(a) "Applicable Data Protection Laws" means: (i) the Personal Data Protection Act 2012 of Singapore ("PDPA"); (ii) the EU General Data Protection Regulation 2016/679 ("GDPR"); (iii) the UK Data Protection Act 2018 and the UK GDPR; (iv) US Data Protection Laws; (v) the data protection and privacy laws of Australia, Canada, and New Zealand; and (vi) any other applicable data protection or privacy laws in any relevant jurisdiction.

(b) "Controller" means the entity that determines the purposes and means of the processing of Personal Data.

(c) "Data Subject" means an identified or identifiable natural person to whom Personal Data relates.

(d) "GDPR" means the EU General Data Protection Regulation 2016/679.

(e) "Merchant Personal Data" means personal data that Yuko Reviews processes on behalf of the Merchant in connection with the Service.

(f) "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.

(g) "Processor" means the entity that processes Personal Data on behalf of the Controller.

(h) "Sub-processor" means any third party engaged by Yuko Reviews to process Merchant Personal Data.

2. Scope and Purpose

2.1 Yuko Reviews processes Merchant Personal Data solely to provide the Service as described in the Terms and Conditions, and only on documented instructions from the Merchant, unless required to do so by applicable law.

2.2 The subject matter, nature, purpose, and duration of processing, as well as the types of Personal Data and categories of Data Subjects, are set out in Schedule 1 to this DPA.

3. Merchant Obligations

3.1 The Merchant represents and warrants that: (a) it has the legal authority to provide Merchant Personal Data to Yuko Reviews for processing; (b) it has obtained all necessary consents and provided all required notices to Data Subjects; (c) it has a lawful basis for processing the Merchant Personal Data; (d) its instructions to Yuko Reviews comply with Applicable Data Protection Laws.

4. Yuko Reviews's Obligations as Processor

4.1 Yuko Reviews shall: (a) process Merchant Personal Data only on the Merchant's documented instructions; (b) ensure that persons authorised to process the data are bound by confidentiality obligations; (c) implement appropriate technical and organisational security measures; (d) assist the Merchant in fulfilling Data Subject rights requests; (e) assist the Merchant with data protection impact assessments where required; (f) notify the Merchant without undue delay of any Personal Data breach; (g) make available all information necessary to demonstrate compliance with this DPA; (h) delete or return Merchant Personal Data upon termination of the Service.

5. Sub-processors

5.1 Yuko Reviews may engage Sub-processors to assist in providing the Service. Yuko Reviews shall: (a) impose data protection obligations on Sub-processors equivalent to those in this DPA; (b) remain liable to the Merchant for the performance of Sub-processors; (c) provide the Merchant with a list of current Sub-processors upon request; (d) provide notice of any intended addition or replacement of Sub-processors, giving the Merchant the opportunity to object.

6. Security Measures

6.1 Yuko Reviews implements appropriate technical and organisational measures including: (a) encryption of data in transit (TLS) and at rest; (b) access controls, authentication, and authorisation procedures; (c) regular security testing and vulnerability assessments; (d) incident response and breach notification procedures; (e) employee training on data protection and security.

7. Data Subject Rights

7.1 Yuko Reviews shall promptly notify the Merchant of any Data Subject request received and shall assist the Merchant in responding to such requests, taking into account the nature of the processing and the information available to Yuko Reviews.

8. Personal Data Breach Notification

8.1 In the event of a Personal Data breach, Yuko Reviews shall notify the Merchant without undue delay and no later than 72 hours after becoming aware of the breach, providing sufficient information to allow the Merchant to meet its own notification obligations under Applicable Data Protection Laws.

9. International Data Transfers

9.1 Any transfer of Merchant Personal Data outside of the EEA, UK, or other jurisdictions with data transfer restrictions shall be subject to appropriate safeguards, including Standard Contractual Clauses or other approved transfer mechanisms as required under Applicable Data Protection Laws.

10. Return and Deletion of Data

10.1 Upon termination of the Service, Yuko Reviews shall, at the Merchant's election: (a) return all Merchant Personal Data in a commonly used, machine-readable format; and/or (b) delete all Merchant Personal Data and existing copies, unless retention is required by Applicable Data Protection Laws.

10.2 The Merchant may request return of data within 30 days of termination. Yuko Reviews shall complete return or deletion within 90 days of termination. Data in system backups shall be deleted within 365 days of termination.

11. Audits

11.1 Yuko Reviews shall make available all information necessary to demonstrate compliance with this DPA and allow for audits and inspections conducted by the Merchant or a mandated auditor, subject to reasonable notice and confidentiality obligations.

12. Governing Law

12.1 This DPA shall be governed by the same law as the Terms and Conditions unless otherwise required by Applicable Data Protection Laws.

Cookie Policy

Effective date: September 1, 2025

1.1 This Cookie Policy explains how SV Tech Cloud Pte Ltd ("Yuko Reviews", "we", "us", or "our") uses cookies and similar tracking technologies on the Yuko Reviews website (https://yukoreviews.com), the Yuko Reviews platform, and Yuko Reviews-powered widgets and features embedded on merchant websites (collectively, the "Service").

1.2 This Policy should be read in conjunction with our Privacy Policy, End User Terms of Service, and Terms and Conditions.

1.3 By using the Service, you consent to the use of cookies and similar technologies as described in this Policy, subject to your cookie preferences and applicable law.

2. What Are Cookies?

2.1 Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

2.2 Cookies can be: (a) Session cookies — temporary cookies that expire when you close your browser; (b) Persistent cookies — cookies that remain on your device for a set period or until you delete them; (c) First-party cookies — set by the website you are visiting; (d) Third-party cookies — set by a domain other than the website you are visiting.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be disabled. They include session cookies that keep you logged in, security tokens, and cookies that remember your consent choices. No consent is required for these cookies.

Analytics and Performance Cookies

We use analytics tools to understand how visitors interact with our Service — which pages are most visited, how long users stay, and where they come from. This data is used in aggregated, anonymised form to improve our Service. You may opt out through your browser settings or our cookie preference centre.

Functionality Cookies

These cookies remember your preferences such as language settings, timezone, and dashboard layout. Disabling them may affect your experience of the Service.

Marketing and Targeting Cookies

With your explicit consent, we may use marketing cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies are only placed where you have given us your consent to do so.

4. Cookies Used in Merchant Widgets

4.1 When Yuko Reviews-powered review widgets, loyalty widgets, or referral features are embedded on a merchant's website, those widgets may set cookies on the end user's device to: (a) remember review submission status; (b) track referral attribution; (c) manage loyalty programme session state; (d) prevent duplicate submissions.

4.2 Merchants are responsible for obtaining appropriate consent from their end users for the use of these cookies and for disclosing them in their own cookie policies.

5. Third-Party Cookies

5.1 Some cookies on our platform and website are set by third parties including analytics providers, payment processors, and customer support tools. These third parties have their own privacy and cookie policies governing their use of such technologies.

6. Managing Cookies

6.1 You can control and manage cookies through: (a) your browser settings (see your browser's help documentation); (b) our cookie consent banner displayed on your first visit; (c) opt-out tools provided by analytics providers (e.g. Google Analytics Opt-out).

6.2 Note that disabling certain cookies may affect the functionality of our Service.

7. Cookie Retention Periods

7.1 Session cookies expire when you close your browser. Persistent cookies remain on your device for periods ranging from 30 days to 2 years, or until you delete them, depending on their purpose.

8. Updates to This Policy

8.1 We may update this Cookie Policy from time to time. Changes will be reflected on this page with an updated effective date. We encourage you to review this Policy periodically.

9. Contact

For questions about our use of cookies, contact us at [email protected].

Acceptable Use Policy

Effective date: September 1, 2025

1. Introduction

1.1 This Acceptable Use Policy ("Policy") governs your use of the Yuko Reviews platform, services, and website (collectively, the "Service") provided by SV Tech Cloud Pte Ltd ("Yuko Reviews", "we", "us", or "our").

1.2 This Policy applies to all users of the Service, including: Merchants — businesses that subscribe to Yuko Reviews to manage reviews, loyalty programs, referrals, and memberships; End Users — customers of merchants who interact with Yuko Reviews-powered features; Visitors — individuals who visit the Yuko Reviews website or access publicly available content.

1.3 This Policy is incorporated into and forms part of the Yuko Reviews Terms and Conditions (for merchants), the Yuko Reviews End User Terms of Service (for end users), and the Yuko Reviews Enterprise Service Agreement (for enterprise customers).

1.4 By using the Service, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your access to the Service.

2. General Principles

2.1 You must use the Service in a manner that: (a) complies with all applicable laws and regulations; (b) respects the rights and dignity of others; (c) does not harm the integrity or operation of the Service; (d) does not negatively impact other users of the Service.

3. Prohibited Activities — All Users

3.1 You must not: (a) use the Service for any unlawful, fraudulent, or deceptive purpose; (b) submit false or misleading information through the Service; (c) impersonate any person or entity, or falsely claim an affiliation; (d) harass, threaten, or intimidate other users; (e) transmit spam, unsolicited messages, or chain letters; (f) transmit any malware, viruses, ransomware, or other harmful code; (g) attempt to gain unauthorised access to any part of the Service or related systems; (h) interfere with or disrupt the operation of the Service or servers connected to the Service; (i) collect or harvest personal data from other users without their consent; (j) violate any third-party intellectual property, privacy, or other rights.

4. Prohibited Activities — Merchants

4.1 As a merchant, you must not: (a) solicit, generate, incentivise, or post fake, fabricated, or misleading reviews; (b) use the Service to manipulate review scores or ratings in a deceptive manner; (c) send excessive or harassing review request emails to customers; (d) use review collection features to collect data for unrelated marketing purposes; (e) resell or sublicense access to the Service without our prior written consent; (f) use the Service to benchmark or build competing products; (g) reverse engineer, decompile, or extract source code from the Service; (h) use automated bots or scripts to interact with the Service in a manner not permitted by us.

5. Content Standards

5.1 Any content you upload, submit, or transmit through the Service must not: (a) be defamatory, obscene, offensive, or unlawful; (b) violate any person's privacy or data protection rights; (c) infringe any third-party intellectual property rights; (d) contain malware, harmful code, or links to harmful content; (e) constitute spam or unsolicited advertising; (f) contain content that exploits or harms minors.

6. Review Integrity

6.1 The integrity of the review ecosystem is central to our Service. You must not: (a) offer incentives (discounts, gifts, cash) in exchange for positive reviews, unless fully disclosed as required by applicable law; (b) pressure or coerce customers to submit positive reviews or modify negative reviews; (c) submit reviews on behalf of your own business or products; (d) submit or solicit reviews from employees, family members, or friends without clear disclosure.

7. Enforcement

7.1 We reserve the right to investigate suspected violations of this Policy and to take appropriate action, which may include: (a) removing or disabling access to content that violates this Policy; (b) issuing warnings; (c) suspending or terminating your account; (d) reporting violations to law enforcement or relevant regulatory authorities; (e) pursuing legal remedies.

7.2 We may take action without prior notice in cases involving serious violations, imminent harm, or legal requirements.

8. Reporting Violations

8.1 To report a suspected violation of this Policy, contact us at [email protected]. We will investigate all reports and take appropriate action.

End User Terms of Service

Effective date: September 1, 2025

1. Introduction

1.1 These End User Terms of Service ("Terms") govern your use of the Yuko Reviews platform and services ("Service") when you interact with merchants who use Yuko Reviews to manage customer reviews, loyalty programs, referral systems, and membership features.

1.2 The Service is provided by SV Tech Cloud Pte Ltd, a company incorporated in Singapore ("Yuko Reviews", "we", "us", or "our").

1.3 In these Terms, "you" and "your" refer to you as an end user or customer who interacts with the Service, including by: (a) submitting product reviews, ratings, photos, videos, or other content; (b) participating in merchant loyalty programs; (c) making or receiving referrals; (d) enrolling in membership programs; (e) responding to review requests or surveys; (f) otherwise interacting with Yuko Reviews-powered features on merchant websites.

1.4 BY USING THE SERVICE, SUBMITTING CONTENT, OR PARTICIPATING IN ANY YUKO-POWERED FEATURES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE SERVICE.

2. Your Relationship with Merchants and Yuko Reviews

2.1 When you interact with Yuko Reviews-powered features on a merchant's website, your primary relationship is with that merchant, not with Yuko Reviews. The merchant is responsible for its own products, services, and customer relationships.

2.2 Yuko Reviews acts as a technology provider to merchants. Yuko Reviews is not a party to any transaction between you and the merchant.

2.3 Different merchants may have different terms and conditions governing their loyalty programs, referral schemes, and membership programmes. You should review those merchant-specific terms separately.

3. Submitting Reviews and Content

3.1 By submitting a review or other content through a Yuko Reviews-powered feature, you confirm that: (a) your review reflects your genuine, first-hand experience; (b) the content is accurate and not misleading; (c) you own or have the right to submit all content you provide; (d) your content does not violate any applicable law or third-party rights.

3.2 You must not submit: (a) fake, fabricated, or misleading reviews; (b) content that is defamatory, offensive, or harassing; (c) personal information of third parties without their consent; (d) content that infringes intellectual property rights; (e) spam or promotional content.

4. Content Licence

4.1 You retain ownership of the content you submit. By submitting content through the Service, you grant Yuko Reviews and the relevant merchant a non-exclusive, worldwide, royalty-free licence to display, store, process, and use that content in connection with operating the Service and the merchant's business.

5. Loyalty Programs and Referrals

5.1 If you participate in a merchant's loyalty program or referral scheme powered by Yuko Reviews: (a) the specific terms of those programs are set by the merchant; (b) Yuko Reviews does not guarantee the availability or value of any rewards, points, or benefits; (c) merchants may modify or discontinue their programs at any time in accordance with their own terms.

6. Privacy

6.1 When you interact with Yuko Reviews-powered features on a merchant's website, the merchant acts as the data controller for your personal data. Refer to the merchant's privacy policy for information on how your data is used.

6.2 Yuko Reviews processes your data as a processor on the merchant's behalf, in accordance with our Data Processing Agreement with the merchant.

6.3 For information about cookies used in Yuko Reviews-powered widgets, see our Cookie Policy.

7. Disclaimers and Limitation of Liability

7.1 Yuko Reviews is not responsible for: (a) the accuracy, completeness, or legality of merchant products, services, or promotions; (b) the availability or value of loyalty rewards or referral incentives; (c) any dispute between you and a merchant.

7.2 To the maximum extent permitted by applicable law, Yuko Reviews's total liability to you in connection with the Service shall not exceed SGD 100.00.

8. Contact

8.1 For questions relating to end user data processing, contact [email protected]. For issues with a specific merchant's programme, contact that merchant directly.

Supplementary Terms for Integrations

Effective date: September 1, 2025

1. General

1.1 In this document, "we", "our", "us", and "Yuko Reviews" refers to SV Tech Cloud Pte Ltd, a company incorporated in Singapore, and its related entities.

1.2 These Supplementary Terms should be read in conjunction with the Yuko Reviews Terms and Conditions or your Yuko Reviews Enterprise Service Agreement ("Your Yuko Reviews Agreement"), the Privacy Policy, and the Data Processing Agreement.

1.3 By using or accessing Yuko Reviews Third-Party Integrations ("Integrations"), you ("you" or "Merchant") agree to these Supplementary Terms. If you do not agree to these Supplementary Terms, you must not use the Integrations.

2. Integration with Third-Party Platforms

2.1 At your instruction, the Service may integrate with third-party platforms or service providers ("Third-Party Providers"), including but not limited to: (a) e-commerce platforms (Shopify, WooCommerce, BigCommerce, Magento, etc.); (b) email marketing platforms (Klaviyo, Mailchimp, ActiveCampaign, etc.); (c) customer support tools; (d) analytics platforms; (e) payment processors; (f) social media platforms.

2.2 Your use of any Third-Party Provider's services is governed by that provider's own terms and conditions and privacy policy. You are responsible for reviewing and complying with those terms.

3. Data Sharing with Third-Party Providers

3.1 When you enable an Integration, you authorise Yuko Reviews to share Merchant Data and, where applicable, Customer Personal Data with the relevant Third-Party Provider to the extent necessary to provide the Integration.

3.2 You are responsible for ensuring that: (a) you have a lawful basis to share personal data with Third-Party Providers; (b) your customers have been appropriately notified about such sharing in your privacy policy; (c) you comply with Applicable Data Protection Laws in relation to the data shared.

4. WooCommerce Integration

4.1 Yuko Reviews is built natively for WooCommerce. Your use of Yuko Reviews in conjunction with WooCommerce is also subject to WooCommerce's terms of service and Automattic's policies. Yuko Reviews is not affiliated with or endorsed by Automattic or WooCommerce Ltd.

5. Email Provider Integrations

5.1 When connecting Yuko Reviews to email service providers, you agree to comply with those providers' terms of service and all applicable anti-spam laws (including CAN-SPAM, GDPR, and CASL). You are responsible for maintaining appropriate consent records for review request and marketing emails.

6. Google Shopping and Review Syndication

6.1 When using Yuko Reviews to syndicate reviews to Google or other platforms, you must comply with those platforms' review syndication policies and seller ratings guidelines. You are responsible for ensuring your review collection practices meet Google's requirements. Yuko Reviews makes no guarantee of acceptance or visibility on third-party platforms.

7. API Access

7.1 Access to the Yuko Reviews API is subject to these Terms and any rate limits or usage restrictions published in our developer documentation. You must not: (a) use API access to build competing products or services; (b) exceed documented rate limits; (c) use the API to scrape or harvest data in bulk in violation of these Terms.

8. Integration Availability

8.1 We make no guarantee of the continued availability of any Integration. Integrations may be modified, suspended, or discontinued at any time due to changes in Third-Party Provider APIs, policies, or other circumstances beyond our reasonable control.

9. Yuko Reviews's Liability for Integrations

9.1 Yuko Reviews shall not be liable for: (a) any failure, interruption, or error in a Third-Party Provider's services; (b) any data loss or breach resulting from a Third-Party Provider's security incident; (c) any changes to Third-Party Provider features, APIs, or pricing that affect the Integration. Your sole remedy in such circumstances is to disable the Integration.

Agency Plan Terms of Service

Effective date: September 1, 2025

1. Introduction and Scope

1.1 These Agency Plan Supplementary Terms ("Agency Terms") supplement and form part of the Yuko Reviews Terms and Conditions ("Main Terms"), Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and all other applicable Yuko Reviews agreements (collectively, the "Yuko Reviews Agreements").

1.2 These Agency Terms apply to marketing agencies, web development agencies, consultants, and other businesses ("Agency", "you", or "your") that subscribe to Yuko Reviews's Agency Plan to purchase multiple licences in bulk and provide access to the Yuko Reviews platform to their clients ("Agency Customers" or "Sub-Accounts").

1.3 By subscribing to the Agency Plan, you acknowledge that you have read, understood, and agree to be bound by these Agency Terms in addition to all Yuko Reviews Agreements.

1.4 In the event of a conflict between these Agency Terms and the Main Terms, these Agency Terms shall prevail to the extent of the conflict.

2. Eligibility

2.1 Agency Plans are available to web development agencies, freelancers, digital marketing consultants, and managed service providers who manage WooCommerce or Shopify stores on behalf of third-party clients.

2.2 You must have a legitimate, ongoing business relationship with each client store you manage under your Agency Plan.

3. Permitted Use

3.1 Under an Agency Plan, you may: (a) install and configure Yuko Reviews on client stores within your plan's site licence limit; (b) access client dashboards on their behalf to manage the Service; (c) manage review collection, widgets, automations, and settings for clients; (d) white-label certain aspects of the Service as permitted by your plan.

3.2 You may not: (a) resell Yuko Reviews subscriptions directly to clients as a separate line item without a reseller agreement; (b) represent to clients that the Service is your own proprietary software; (c) transfer licences between clients once allocated without Yuko Reviews's prior written consent.

4. Sub-Account Management

4.1 As an Agency, you are the primary account holder and are responsible for all activity across all Sub-Accounts managed under your Agency Plan.

4.2 You are responsible for ensuring that your Agency Customers are aware of and have agreed to Yuko Reviews's End User Terms of Service and relevant policies.

5. Site Limits

5.1 Agency Plans are subject to the site count limit specified in your plan. Exceeding the limit requires upgrading to a higher tier or purchasing additional site licences.

5.2 Site licences are non-transferable between billing periods and unused licences do not carry over.

6. Data and Privacy

6.1 When managing client stores, you act as a data processor on behalf of your clients (the data controllers). You must have appropriate data processing agreements in place with each client. Yuko Reviews acts as a sub-processor in this context, in accordance with the DPA.

6.2 You are responsible for ensuring that Merchant Personal Data for each Sub-Account is handled in accordance with Applicable Data Protection Laws.

7. Billing

7.1 Agency Plan fees are billed to the Agency account. You are responsible for all charges regardless of client payment or non-payment. Yuko Reviews does not bill Agency Customers directly.

7.2 You may charge your clients for the Service as part of your own service fees, but you remain solely responsible for payment to Yuko Reviews.

8. Termination

8.1 If your Agency Plan is terminated or downgraded, Sub-Accounts that exceed the new licence limit will lose access to paid features. You are responsible for notifying affected clients of any changes.

8.2 Yuko Reviews may terminate your Agency Plan immediately for breach of these Agency Terms or the Yuko Reviews Agreements.

9. Support

9.1 Agency Plan subscribers receive priority support. Contact us at [email protected] for dedicated assistance.

Enterprise Service Terms

Effective date: September 1, 2025

1. Definitions and Interpretation

1.1 The Agreement is comprised of the following documents, prioritised in the following order in the event of any inconsistency: (a) the Service Order Form, including any accompanying documents or schedules; (b) the Yuko Reviews Data Processing Agreement; (c) this Enterprise Service Agreement; (d) the Yuko Reviews Privacy Policy; (e) the Supplementary Terms for Integrations; (f) any other terms expressly incorporated by reference.

1.2 Key definitions used in this Agreement:

"Confidential Information" means information that is by its nature confidential or is designated as confidential by the disclosing party, but does not include information that is or becomes publicly available through no fault of the receiving party.

"System" means the Yuko Reviews platform, software, and associated infrastructure provided under this Agreement.

"Authorised Users" means employees or contractors of the Merchant who are authorised to use the System under this Agreement.

2. Scope of Services

2.1 Enterprise Agreements are custom arrangements providing: (a) dedicated infrastructure options; (b) enhanced service level agreements; (c) priority technical support with defined response times; (d) custom integrations and development; (e) expanded usage rights; (f) dedicated Customer Success Manager.

2.2 The specific features, usage limits, and pricing applicable to your Enterprise Agreement are defined in your Order Form or Master Service Agreement ("MSA").

3. Service Levels

3.1 Enterprise customers receive a guaranteed uptime SLA as specified in the Order Form (typically 99.9% monthly uptime, excluding scheduled maintenance and force majeure events).

3.2 In the event of an SLA breach, Yuko Reviews will issue service credits as defined in the Order Form. Service credits are your sole and exclusive remedy for any SLA failure.

4. Licence and Access Rights

4.1 Subject to the terms of this Agreement and payment of applicable fees, Yuko Reviews grants the Merchant a non-exclusive, non-transferable, limited licence to access and use the System during the term of this Agreement solely for the Merchant's internal business purposes.

4.2 The Merchant must: (a) ensure that only Authorised Users access the System; (b) maintain reasonable security controls over access credentials; (c) promptly notify Yuko Reviews of any unauthorised access or suspected security breach.

5. Fees and Payment

5.1 Enterprise fees are as specified in the Order Form. Unless otherwise agreed, fees are payable annually in advance.

5.2 Yuko Reviews may adjust fees for subsequent renewal terms with 60 days' prior written notice.

6. Implementation and Onboarding

6.1 Yuko Reviews will provide implementation assistance as specified in the Order Form, which may include: technical onboarding, data migration assistance, custom integration development, and staff training.

7. Prohibited Activities

7.1 The Merchant must not, and must ensure that Authorised Users do not: (a) reverse engineer, decompile, or attempt to derive the source code of the System; (b) sublicense, rent, or distribute the System to any third party; (c) remove or alter any proprietary notices; (d) use the System in violation of any applicable laws or regulations; (e) interfere with or disrupt the integrity or performance of the System.

8. Data Security and Privacy

8.1 Yuko Reviews will maintain appropriate technical and organisational security measures as specified in the Data Processing Agreement and, where applicable, as detailed in a separate Security Exhibit to the Order Form.

8.2 Yuko Reviews will provide Enterprise customers with security documentation including, where available, SOC 2 reports and penetration test summaries, upon request under NDA.

9. Confidentiality

9.1 Both parties agree to keep confidential all Confidential Information received from the other party and to use it only in connection with the performance of this Agreement. This obligation survives termination for 3 years.

10. Term and Renewal

10.1 Enterprise Agreements are typically structured as annual contracts. Unless either party provides written notice of non-renewal at least 60 days before the end of the then-current term, the Agreement will automatically renew for successive annual terms.

11. Governing Law

11.1 Unless otherwise specified in the Order Form, this Agreement shall be governed by the laws of the Republic of Singapore. Disputes shall be resolved through arbitration administered by the SIAC.

12. Contact

For enterprise inquiries, contact [email protected].

Partner Program Agreement

Effective date: September 1, 2025

1. Definitions

1.1 "Active Participation" means Partner's active engagement in the introduction, ongoing sales development, or closing of a Lead in the sales process, as determined by Yuko Reviews in its good faith discretion.

1.2 "Commissionable Lead" means a Lead that Yuko Reviews accepts pursuant to Section 3 of this Agreement.

1.3 "Confidential Information" means any non-public information disclosed by one Party to the other, whether orally, in writing, or through any media, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

1.4 "Cross Sales" means instances where Partner assists in selling additional Yuko Reviews products to an existing Customer. For example, if a Customer has an existing subscription for Yuko Reviews and Partner assists in selling that Customer Yuko Reviews Loyalty, Partner would be eligible for the applicable Referral Fee for the Loyalty product subscription.

1.5 "Customer" means a merchant that is subscribing to or purchasing a Yuko Reviews product or service through the Partner's referral.

1.6 "Lead" means a potential Customer identified by the Partner and submitted to Yuko Reviews in accordance with this Agreement.

1.7 "Partner" means you — the agency, consultant, or technology partner participating in the Yuko Reviews Partner Program.

1.8 "Referral Fee" means the commission payable to Partner for a Commissionable Lead that converts to a paying Customer, as set out in the Partner Dashboard.

2. Partner Program Overview

2.1 The Yuko Reviews Partner Program allows approved partners to refer customers, co-market the platform, and earn commissions or other benefits as defined in this Agreement. Participation is subject to approval by Yuko Reviews.

2.2 Types of partners include: Referral Partners who earn commission for referring customers who subscribe to Yuko Reviews; Agency Partners who manage Yuko Reviews for client stores (subject to Agency Plan Terms); and Technology Partners who integrate products with Yuko Reviews via API or official integrations.

3. Application and Approval

3.1 To join the Partner Program, submit an application at yukoreviews.com/partner. Yuko Reviews reserves the right to approve or reject applications at its sole discretion.

3.2 Approved partners receive access to the Partner Dashboard, marketing materials, and commission tracking tools.

4. Lead Registration

4.1 Partners must register Leads through the Partner Dashboard before or concurrently with making an introduction. Leads registered after a Customer has already been in contact with Yuko Reviews may not be accepted as Commissionable Leads.

4.2 Yuko Reviews shall notify Partner within 10 business days whether a submitted Lead has been accepted or rejected.

5. Partner Obligations

5.1 Partners must: (a) accurately represent Yuko Reviews's features, capabilities, and pricing to potential customers; (b) comply with all applicable laws, including FTC disclosure requirements for affiliate and referral marketing; (c) not engage in spam, misleading advertising, cookie stuffing, or other prohibited promotional practices; (d) use only Yuko Reviews-approved marketing materials and branding; (e) maintain a professional relationship with referred customers and with Yuko Reviews.

6. Referral Fees

6.1 Referral Fees are earned when a Commissionable Lead completes a qualifying paid subscription. Current Referral Fee rates are published in the Partner Dashboard and may be updated by Yuko Reviews with 30 days' notice.

6.2 Referral Fees are paid monthly, subject to a minimum payout threshold as specified in the Partner Dashboard.

6.3 Chargebacks, refunds, or subscription cancellations within the refund window will result in Referral Fee reversal.

6.4 Disputes regarding Referral Fees must be submitted in writing within 30 days of payment release.

6.5 The following are NOT eligible for Referral Fees: (a) Leads already in Yuko Reviews's active sales pipeline at time of submission; (b) Leads in Yuko Reviews's sales process within the 90 days prior to submission; (c) Leads generated through prohibited methods; (d) self-referrals or referrals of Partner's own business or affiliates; (e) trial or free tier subscriptions that do not convert to paid subscriptions.

7. Trademark Licence

7.1 Yuko Reviews grants Partners a limited, non-exclusive, non-transferable, revocable licence to use Yuko Reviews's trademarks and logos solely in connection with approved partner activities. Partners must not alter logos, use them in a misleading manner, or use them after termination of participation in the Partner Program.

8. Confidentiality

8.1 Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination of this Agreement for a period of 3 years.

9. Term and Termination

9.1 Either party may terminate participation in the Partner Program with 30 days' written notice. Yuko Reviews may terminate immediately for breach of this Agreement.

9.2 Upon termination: (a) your right to use Yuko Reviews partner branding ceases immediately; (b) pending Referral Fees for Commissionable Leads already converted will be paid within 60 days, subject to any applicable chargebacks or adjustments; (c) you must promptly remove all Yuko Reviews-branded materials from your website and marketing.

10. Limitation of Liability

10.1 Yuko Reviews's liability to Partners is limited to unpaid Referral Fees owed at the time of termination. Yuko Reviews is not liable for lost revenue, lost opportunities, or any other indirect damages arising from participation in or termination from the Partner Program.

11. Governing Law

11.1 This Agreement shall be governed by the laws of the Republic of Singapore. Any dispute shall be resolved by arbitration administered by the SIAC.

12. Contact

For partner inquiries, contact [email protected].